CANCELLATION FIELD NOTES / Chat & research
How to cancel
Perplexity.
Cancel a web Perplexity Pro plan through account settings. Mobile-store subscriptions must be managed with the store account used to purchase.
Cancel a direct website purchase
- Sign in and open Settings, then the Subscription section for your paid plan.
- Open the subscription management controls for your web purchase.
- Use the cancellation option and complete the final confirmation shown for your plan.
Opens the official provider. Sign in there, never on Subscription Checkup.
Cancel before deleting your Perplexity account. If charges continue, recheck the billing portal and contact Perplexity support with your receipt.
Paid through an app store?
Apple App Store purchase
Use the Apple Account on the receipt. Open device Settings → your name → Subscriptions, select the relevant subscription, and finish cancellation.
Open Apple account ↗Google Play purchase
Open Google Play subscriptions in the purchasing Google account, choose the relevant subscription, and follow Cancel subscription through confirmation.
Open Play subscriptions ↗Using Apple Pay or Google Pay on a website does not necessarily create an App Store or Play subscription.
After you cancel
For Pro, the account returns to the free version after the current billing cycle.
Reopen your subscription settings and save the final renewal state or cancellation confirmation. Record any end date shown. If the screen only offers a discount or pause, continue until you have an explicit cancellation outcome.
Refunds and credits
Refund rules depend on the purchase. Use the support route in Perplexity’s official Help Center for current eligibility and refund requests.
For current eligibility, use the official source below and the receipt’s purchase platform. Do not treat this checklist as a promise of reimbursement.
If something doesn’t look right
I can’t find the subscription.
Compare the signed-in account with your receipt. Check other accounts you use and the purchase platform before starting a new subscription. For a shared workspace, ask the owner or administrator.
I can’t sign in.
Use the provider’s official recovery or support flow. If the store handled the purchase, recover that store account. Do not share credentials or full payment details with this website.
I was charged after canceling.
Compare the charge date, account, and plan with your confirmation. Check for a second account or separate purchase and contact the billing provider through official support.
SOURCES & REVIEW
Go straight to the source.
- Perplexity: Pro subscription management ↗
- Apple subscription support ↗
- Google Play subscription support ↗
Reviewed 2026-10-27 against official documentation. The provider’s current instructions take priority if its interface changes.
Report an outdated instruction →