CANCELLATION FIELD NOTES / Chat & research
How to cancel
Grok.
SuperGrok, X Premium, and The X Subscription can have different billing routes. Match the charge to the product before making changes.
Cancel a direct website purchase
- Sign in to Grok and identify your plan in billing settings.
- For a web SuperGrok plan, open Settings → Billing and manage the subscription.
- For The X Subscription, use Billing & invoices in the Grok dashboard. Finish the cancellation prompts.
Opens the official provider. Sign in there, never on Subscription Checkup.
X-billed purchases must be managed on X. Canceling a combined plan does not restore earlier separate subscriptions. The official FAQ links to the separate plan instructions.
Paid through an app store?
Apple App Store purchase
Use the Apple Account on the receipt. Open device Settings → your name → Subscriptions, select the relevant subscription, and finish cancellation.
Open Apple account ↗Google Play purchase
Open Google Play subscriptions in the purchasing Google account, choose the relevant subscription, and follow Cancel subscription through confirmation.
Open Play subscriptions ↗Using Apple Pay or Google Pay on a website does not necessarily create an App Store or Play subscription.
After you cancel
Check the final billing screen for the renewal state and the date your access changes.
Reopen your subscription settings and save the final renewal state or cancellation confirmation. Record any end date shown. If the screen only offers a discount or pause, continue until you have an explicit cancellation outcome.
Refunds and credits
Use the official FAQ’s refund route for your purchase channel. X Premium billing questions are handled by X.
For current eligibility, use the official source below and the receipt’s purchase platform. Do not treat this checklist as a promise of reimbursement.
If something doesn’t look right
I can’t find the subscription.
Compare the signed-in account with your receipt. Check other accounts you use and the purchase platform before starting a new subscription. For a shared workspace, ask the owner or administrator.
I can’t sign in.
Use the provider’s official recovery or support flow. If the store handled the purchase, recover that store account. Do not share credentials or full payment details with this website.
I was charged after canceling.
Compare the charge date, account, and plan with your confirmation. Check for a second account or separate purchase and contact the billing provider through official support.
SOURCES & REVIEW
Go straight to the source.
- xAI: Grok billing and subscription FAQ ↗
- Apple subscription support ↗
- Google Play subscription support ↗
Reviewed 2026-10-27 against official documentation. The provider’s current instructions take priority if its interface changes.
Report an outdated instruction →