CANCELLATION FIELD NOTES / Meetings & productivity
How to cancel
Otter.ai.
An owner or administrator can cancel an Otter workspace plan. Purchases through mobile stores are managed in those stores.
Cancel a direct website purchase
- Sign in as a workspace owner or administrator.
- Open Integrations (Account Settings) → Billing → Cancel plan.
- Choose a reason, continue, then confirm Cancel subscription in the final dialog.
Opens the official provider. Sign in there, never on Subscription Checkup.
Otter advises canceling at least 24 hours before the next billing date. Export important work and review free-plan access limits before the paid period ends.
Paid through an app store?
Apple App Store purchase
Use the Apple Account on the receipt. Open device Settings → your name → Subscriptions, select the relevant subscription, and finish cancellation.
Open Apple account ↗Google Play purchase
Open Google Play subscriptions in the purchasing Google account, choose the relevant subscription, and follow Cancel subscription through confirmation.
Open Play subscriptions ↗Using Apple Pay or Google Pay on a website does not necessarily create an App Store or Play subscription.
After you cancel
The plan expires at the end of its billing period and the workspace can continue on Basic, subject to Basic limits.
Reopen your subscription settings and save the final renewal state or cancellation confirmation. Record any end date shown. If the screen only offers a discount or pause, continue until you have an explicit cancellation outcome.
Refunds and credits
Otter’s guide states purchased subscriptions are non-refundable; store purchases follow the store’s billing and refund process.
For current eligibility, use the official source below and the receipt’s purchase platform. Do not treat this checklist as a promise of reimbursement.
If something doesn’t look right
I can’t find the subscription.
Compare the signed-in account with your receipt. Check other accounts you use and the purchase platform before starting a new subscription. For a shared workspace, ask the owner or administrator.
I can’t sign in.
Use the provider’s official recovery or support flow. If the store handled the purchase, recover that store account. Do not share credentials or full payment details with this website.
I was charged after canceling.
Compare the charge date, account, and plan with your confirmation. Check for a second account or separate purchase and contact the billing provider through official support.
SOURCES & REVIEW
Go straight to the source.
Reviewed 2026-10-27 against official documentation. The provider’s current instructions take priority if its interface changes.
Report an outdated instruction →