CANCELLATION FIELD NOTES / Images & design
How to cancel
Canva Pro.
Canva cancellation depends on the original purchase channel and the account or team holding the plan.
Cancel a direct website purchase
- Sign in to the right Canva account or team.
- Open your profile → Settings → Billing.
- Choose Cancel plan and continue through the reason and confirmation screens until Cancel subscription is completed.
Opens the official provider. Sign in there, never on Subscription Checkup.
Pausing and canceling are different choices. A pause can resume automatically; read the option you select carefully.
Paid through an app store?
Apple App Store purchase
Use the Apple Account on the receipt. Open device Settings → your name → Subscriptions, select the relevant subscription, and finish cancellation.
Open Apple account ↗Google Play purchase
Open Google Play subscriptions in the purchasing Google account, choose the relevant subscription, and follow Cancel subscription through confirmation.
Open Play subscriptions ↗Using Apple Pay or Google Pay on a website does not necessarily create an App Store or Play subscription.
After you cancel
Canva sends a cancellation confirmation email. Keep it and review the plan status in Billing.
Reopen your subscription settings and save the final renewal state or cancellation confirmation. Record any end date shown. If the screen only offers a discount or pause, continue until you have an explicit cancellation outcome.
Refunds and credits
For refund questions, contact the payment provider shown on your receipt. Cancellation alone is not a refund confirmation.
For current eligibility, use the official source below and the receipt’s purchase platform. Do not treat this checklist as a promise of reimbursement.
If something doesn’t look right
I can’t find the subscription.
Compare the signed-in account with your receipt. Check other accounts you use and the purchase platform before starting a new subscription. For a shared workspace, ask the owner or administrator.
I can’t sign in.
Use the provider’s official recovery or support flow. If the store handled the purchase, recover that store account. Do not share credentials or full payment details with this website.
I was charged after canceling.
Compare the charge date, account, and plan with your confirmation. Check for a second account or separate purchase and contact the billing provider through official support.
SOURCES & REVIEW
Go straight to the source.
Reviewed 2026-10-27 against official documentation. The provider’s current instructions take priority if its interface changes.
Report an outdated instruction →